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Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!

Summary

The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

Essential Duties and Responsibilities

Satisfy all Safety Requirements for both MT-PI and Customer Sites
Attend tier calls led by a Regional Service Manager
Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
Develop and maintain good customer relationships; Become the customer's trusted advisor
Identify root cause of service issues (first time fix)
Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
Keep up with ongoing technical training
Weekend/afterhours work as required based on workload and rotation
Maintain company supplied equipment, tools, and inventory
In addition to our core values, all employees must follow the Code of Conduct
- Other duties and tasks as assigned

Education

High School Diploma or GED required
Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.

Experience & Skills

Work diligently and professionally in the pursuit of department and company goals.
Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
Must be able to work efficiently in a fast paced, high volume environment including the flexibility of change.
Must be a \"self starter\" who will initiate corrective actions without specific direction from supervisor.
Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
Excellent problem solving skills.
Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
Be able to interface with other departments and teams in a professional and cooperative manner
Be able to display a structured focus yet demonstrate agility and change direction as needed.
Excellent customer service skills.
Outstanding verbal and written communication skills.
Ability to use all types of hand tools and digital test equipment
Knowledge of mechanics, electronics, and distribution systems
Working mechanical knowledge of conveyor systems
Working knowledge of AC and DC electrical distribution systems
Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics
Experience working in a fast paced environment and meeting tight time constraints
Fluency in English required and Spanish a plus
Trained or in the process of being trained in 1 of the 5 major areas (MD, XR, CW, VI, and ProdX) – Refer to the Field Service Technician (FST) Advanced Proficiency Policy
Successful GPM results: \"Meets Expectations\" or better in all categories

Travel

100% US and occasional international travel is required - Frequent overnight travel is common
The FST will possess or be able to obtain a valid passport
The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
Must be able to work overtime as needed, based on the needs of the business.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Constantly works around moving mechanical parts in conditions that include cold/hot temperatures and humid environments
Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts
Occasionally works in explosive environments
Noise level may by loud at times
The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed
Ability to constantly lift and move tools and equipment up to 75 pounds
Ability to regularly climb (ascend/descend) stairs and ladders
Constantly stands, walks, stoops, kneels, crouches or crawls
Constantly positions self to service machinery in tight and/or dark spaces
Must be able to constantly visually inspect machinery, computers, tools and parts
Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane
Occasional shift differences (early morning/late night) as needed
Occasional 10 hour + days as needed

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